Hepsiglobal Privacy Notice
As Hepsiglobal, we show essential care and sensitivity for the protection of your personal information. For this reason, we are sharing the process related with the processing of your personal information via Privacy Notice with a concern of transparency.
This Privacy Policy aims to disclose how we collect and process your personal information via the website, products and services (including the payment services) and all applications of Hepsiglobal (hereafter all of them will be referred to as “Services”) without considering how you used or reached those Services.
Hepsiglobal offers services to its customers in two ways:
If you are a member;
1. Identity and Contact Information of the Data Controller
The data controller related with the collecting and processing your personal data compatible with General Data Protection Regulation (“GDPR”):
D-Market Elektronik Hizmetler ve Ticaret A.Ş.
Address: D-Market Elektronik Hizmetler ve Ticaret A.Ş.
Telephone Number: 0850 252 40 00
Website: www.hepsiglobal.com
2. Contact Details of Data Protection Officer
In order to supervise the process of protecting your personal data, we assigned a data protection officer. You can contact our protection officer regarding this Privacy Policy and processing your personal data any time you want.
You can reach contact details of our protection officer below:
Address:Kuştepe Mah. Mecidiyeköy Yolu Cad. Trump Towers Kule 2 Kat:2 No:12 34387 Şişli/İstanbul
E-Mail: dataprotection@hepsiglobal.com
3. What type of personal data is gathered and processed by Hepsiglobal?
With the purpose of providing our services, when you create a Hepsiglobal account, give information via online electronic forms, provide information updates by logging into your Hepsiglobal account and contact us by other options, we collect your personal data.
3.1. Personal information that we gather while you are using our service and creating a Hepsiglobal Account
3.2. Automatically collected personal information when you use our services or create a Hepsiglobal account
3.3. Personal information we collect via Cookies and similar technologies
For detailed information, view the Cookie Policy.
3.4. Personal information we gather from social networks
4. The purposes of Hepsiglobal in the processing for which the personal data are intended as well as the legal basis for the processing
As Hepsiglobal, we process your personal information to provide H Hepsiglobal Services and for the development of these services within the purposes stated below fully complying with law. For example, providing and developing services, optimizing the user experience on our website, providing a better user experience with personalized advertising, contacting you about your Hepsiglobal account and other services, providing customers service and marketing activities, offering you personalized ads, detecting and preventing fraud or illegal activities.
4.1. Providing services and execution of the contract
4.2. Our legal responsibilities
4.3. Legitimate interest
4.4. Consent
5. Does Hepsiglobal share your personal information?
As Hepsiglobal, we may share your personal information in order to effectuate the statements stated above with the categories of recipients stated below:
5.1. Other Hepsiglobal Users
5.2. Shipping Companies (e.g. PTS… etc.
5.3. Payment service providers
5.4. Website, application and service providers for the tools.
5.5. Law enforcers, courts, government agencies or authorize public institutions, intergovernmental or supranational organizations
5.6. Credit agencies
5.7.Third parties using our single sign on service (Apple, Google)
6. International Data Transfer
Hepsiglobal, headquartered in Turkey and therefore is an electronic trading platform that also servers in Turkey. Therefore, your personal data being processed and stored in Turkey. However, some of the services we use are systems belonging to international service providers. There may be limited user data in these systems. Regarding this data, it is recommended to review the Privacy Policies of the relevant
Data transfer agreements are made between the aforementioned data processors and Hepsiglobal.
7. The time period for the retention of the data and destruction of the data
Your personal data will be stored by Hepsiglobal and our service providers in accordance with the applicable data protection laws in order to fulfill the processing purposes specified in this Privacy Statement, unless a longer retention period is required or stipulated by the applicable law. At the end of the retention period, we will delete your personal data in accordance with our retention and destruction policy or anonymize your data, again in accordance with our retention and destruction policy, unless we are legally obliged to keep your personal data longer (e.g. legal compliance, tax, accounting or audit).
We will block access to your data instead of deleting it to the extent permitted and required by law.
Some of the criteria used to determine retention periods are as follows:
8. What are my rights?
Your rights are listed below and you can use your rights by sending an e-mail to dataprotection@hepsiglobal.com
Right of access: Accessing information about your personal data processed by Hepsiglobal and the purpose of using your personal data by Hepsiglobal and obtaining information relating with these issues; You have the right to request a copy of your personal data of any kind.
Right to rectification: You have the right to complete your missing personal data at any time and request correction of your inaccurate personal data.
Right to erasure: You have the right to request the deletion or destruction of your personal data where it is no longer necessary for the purposes for which it was collected.
Right to restriction: You have the right to request restrictions on the processing of your personal data as long as we determine any submission of request regarding the correction or completion of your personal data or the situations where you object to the processing of the data are justified by legitimate interests. If you request to use your right to restriction, we will only process information with your consent or for the purpose of presenting, exercising or defending legal claims.
Right to data portability: You have the right to receive personal data you share with us in a formatted, commonly used and machine-readable format, as well as transferring this information to another control unit when the data processing is done on the basis of a consent or contract and by automated means.
Right to withdraw consent: You have the right to withdraw your consent at any time where applicable.
Right to object: If your personal data is processed within the framework of our legitimate interests, you have the right to object to the processing of your personal data for reasons related to your particular situation. This right also applies for profiling. If your personal data is processed by Hepsiglobal for direct marketing purposes, you always have the right to object to the processing of your personal data for such marketing activities, including profiling, to the extent relevant to such direct marketing.
Right to lodge a complaint to the data protection authorities: As Hepsiglobal, we are ready to process your requests with precision and do our best to clarify your doubts about your privacy. However, you have the right to lodge a complaint with a competent data protection authority at any time.
9. Can Children Benefit From The Services Offered By Hepsiglobal?
Hepsiglobal does not sell products that children can buy. We sell products for children only adults can buy. If you are under the age of 18, you can only use Hepsiglobal Services through a parent.
10. Updating of the Privacy Notice
This Privacy Statement may be updated from time to time. All changes will be posted on this website. You can find the latest update date at the top of the Privacy Statement.